Using Our Service
Organising care for yourself or a relative can be a daunting process. The first decision is often the hardest - which care provider is right for me? How do I know they have experienced and qualified staff? What tasks will they do? How many hours a day or week do I need? How does the whole care process work?
The following is a step by step guide of how we can help you and what happens from the minute you pick up the phone to the moment a carer arrives at your door.
During the first telephone conversation we will want to learn as much as possible about you or the relative you are contacting us about. You will have the opportunity to ask any questions you may have regarding our service. Then, we will arrange to visit you at home to discuss your care requirements in detail. This visit is free of charge.
Discussing What You Need
The visit will be carried out by one of our managers, all of whom are experienced in this field. They will carry out an assessment of the level of support needed, and will discuss and agree the content of your Care Plan and what the cost of the service will be.
If you are happy for Inter-County to provide you with the support you need we will:
Arrange Your Care
We understand the importance of providing you with regular carers and will choose the most suitable staff to meet your needs. Your Care Plan will be discussed with each carer so that they know what to do when they arrive at your house. Carers will attend at the times requested and work within the agreed Care Plan.
Give On-going Support
The office staff will maintain regular contact with you to ensure that you are happy with the service and that you have the right level of support in place. We take great care to ensure that the personality and experience of our carers are compatible with those of each client. If for some reason you are not happy with the carer you just need to let us know and we will make the necessary changes.
Provide Quality Staff
Our carers are highly skilled and experienced in providing care at home; some of them have been working with us for 10 years. They are thoroughly screened and all have Criminal Record checks (please look at our FAQ page for more information). Our staff training is rigorous and on-going, and our carers are regularly checked and supervised.
Provide a Friendly and Professional Service 24 Hours a Day
Our main objective is to ensure that you receive quality care which is person centred and flexible enough to meet your changing needs. Our service operates 24 hours a day giving you reassurance that there is always someone on hand to offer advice and support. Our aim is to help you maintain your normal daily routines and live life your way.
The role of a carer
The role of the carer has evolved over the years resulting in a skilled and competent workforce. With their support and assistance people are able to maintain their independence at home for longer. Some tasks require carers to have specialist training and whilst the following list is not exhaustive, it gives an indication of when specialist care may be required:
- Post operative care
- Support when on-going medical condition is unstable or unpredictable
- Palliative and end of life care
- Administration of certain controlled drugs
- PEG feeding
We would like to have the opportunity to discuss your care needs with you and offer you as much advice and guidance as possible.